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| 1. |
Please indicate you gender: |
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| 2. |
Please indicate your age group: |
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| 3. |
How would you describe your relationship with the American Red Cross? (Select all that apply) |
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| 4. | Prior to your last donation, did any person or organization ask you to donate blood? |
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| 5. | What location did you participate at? |
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| 6. |
How would you rate your last visit? |
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| a. |
How you were greeted by the staff? |
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| b. |
The way you were treated by the staff? |
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| c. |
The level of privacy during the screening process? |
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| d. |
The skill of the staff? |
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| e. |
How you physically felt during or after your donation? |
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| f. |
The amount of time you waited to make your donation? |
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| g. |
Your overall experience? |
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| 7. |
Thinking about your last participation how important was each factor in your decision to participate? |
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| a. |
Receiving an incentive such as a T-shirt. |
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| b. |
I believe that I have a duty and responsibility to help others. |
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| c. |
I wanted to help in a community crisis. |
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| d. |
I was encouraged by family, friends or co-workers. |
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| e. |
I wanted to reach a target number of donations. |
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| f. |
I saw or heard an appeal on the TV, radio or in the newspaper. |
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| g. |
I received a request from the Telemarketing Center. |
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| 8. |
How likely is it that you will give blood again? |
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| 9. |
How many times have you participated in the last 12 months? |
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| 10. |
Overall, how satisfied were you with your most recent visit? |
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| 11. |
How do you prefer to be contacted about donating blood? |
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| 12. | Are there any additional comments you would like to make to the American Red Cross about its customer service? |
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| Submit Survey |
